The challenge
What needed to change
The retailer needed to ensure its internal digital platform was genuinely reducing developer friction across dozens of product teams, rather than simply measuring platform adoption.
The approach
How the team responded
The team combined DORA metrics with developer feedback and introduced automated Technical Health checks. Small jobs evaluate more than 35 measures including Kubernetes practices, security and operational readiness.
Key takeaways
Measure stakeholder value, not just platform activity.
Make service health visible and actionable for individual teams.
Use a mix of operational data and developer feedback.